Telesales Role (1-2 yrs)
Telesales is the selling of products or services through the telephone. The aim of telesales is to build repeat business through excellent customer relations. Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives.
Goals of a telesales representative include:
- Using the data provided by telemarketing representatives to pursue promising leads with persuasion and persistence
- Converting difficult leads into customers
- Cutting costs per sales while increasing conversion rates by reducing travel expenses and number of field representatives
- Helping to reduce the number of people on the sales team
- Cold calling and helping to reduce negative reaction from leads
- Providing brand recognition by leaving buyers with an excellent impression of a company through effective customer relations, empathy and effective communication skills
