Company Profile:

Home Credit India Finance Pvt. Ltd. is a leading consumer finance provider that is committed to drive credit penetration and financial inclusion by offering financial solutions that are simple, transparent and accessible to all. One of India's leading Non-Banking Financial Companies (NBFCs), Home Credit India has its operations in more than 20 cities across 11 states in the country. The company has a strong network of over 2,000 Points-of-Sale (PoS) where it services over 200,000 customers through a driven employee base of over 4,500. More information on Home Credit India is available at http://www.homecredit.co.in/Home Credit India is part of Home Credit B.V. (HCBV), an international consumer finance provider with operations in 10 countries across Europe and Asia. The group employs nearly 60,000 employees who have so far served over 40 million customers through the vast distribution network comprising over 160,000 points of sale, loan offices, branches and post offices.

More information on HCBV is available at http://www.homecredit.net/.

All figures as of June 2015.

Designation : Tele Sales Operator

Location : Bangalore

Opening : 20

Experience : Fresher to 2 years

The objective of this position is to deliver monthly sales targets while keeping quality and customer satisfaction at expected levels.

Is responsible for:

- Calling customers and convincing them to take personal loan.

- Filling the application form flawlessly.

- Timely follow up with clients to ensure better conversion.

- Managing the relationship with the customer until the contract is signed.

- Delivering required login hours, talk time & maintain wrap time within the specified targets.

- Overachieving the monthly targets.

- Replying to the inbound calls of customer on priority.

- Reading reports to understand the daily/ weekly/ monthly targets.

- Reporting of issues to immediate supervisor.

- Applying the feedback delivered by quality, training & team leader

Need-to-have areas

- Disciplined

- Understanding

- Able to summarize issues appropriately

- Flexible with shift timings

- Soft spoken

- Assertive attitude

- Responsible

- Able to work in groups

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