Job Title: Tele Sales (Inside Sales) Specialist

Department: Sales & Marketing

Job Location : The work mode (WFO/WFH/Hybrid) is flexible, but the final decision rests with the management.

Minimum Experience required: Relevant experience of the same role in a similar industry (BPO/KPO/ITeS) is preferred. Candidate should be comfortable working in shifts (late night or early morning). This will be a global role that involves working across customers across various countries. Must have handled international customers.

Minimum Education : Any Graduate

Responsibilities:

Outbound Tele calling:

1. The primary responsibility of this role is to sell our back-office outsourcing solutions to potential customers.

2. Make a high volume of outbound calls to potential customers.

3. Engage prospects in meaningful conversations to understand their business needs.

4. Present and explain the benefits of PV's back-office outsourcing solutions.

Sales Pitch and Proposal:

1. Deliver compelling sales pitches tailored to the needs of each prospect.

2. Propose customized back-office solutions that address specific customer pain points.

3. Follow up on leads and maintain a consistent sales pipeline.

Relationship Building:

1. Build and maintain strong relationships with potential and existing customers.

2. Act as a point of contact for customer queries and concerns.

3. Provide excellent customer service to ensure customer satisfaction and loyalty.

Overcoming Objections:

1. Handle objections and rejections professionally.

2. Develop strategies to turn around rejections and convert prospects into customers.

Sales Target Achievement:

1. Meet or exceed monthly and quarterly sales targets.

2. Track and report on sales performance metrics.

Collaboration:

1. Work closely with the marketing team to align sales strategies with marketing campaigns.

2. Collaborate with other team members to share insights and best practices.

Key Qualifications

Experience:

1. Proven experience in Tele calling sales, preferably in selling B2B solutions.

2. Experience in selling outsourcing solutions or related services is a plus.

3. Minimum of 2 years' experience in similar roles.

4. Experience of working in US Voice process is critical.

Skills:

1. Excellent communication and interpersonal skills is a MUST.

2. Strong persuasion, sales and negotiation abilities.

3. Ability to understand and explain technical solutions to non-technical audiences.

4. Resilience and ability to handle rejection positively.

5. Experience of working on CRM Software

6. Cold Calling, using VoIP Technology, Salesforce and Zendesk

7. Experience in Lead Generation

8. Deep understanding of the services being sold.

9. Objection Handling: Ability to address and overcome objections from potential customers

10. Customer Retention: Strategies and skills to retain existing customers and ensure their continued satisfaction.

11. Collaboration.

Personal Attributes:

1. The ideal candidates should handle rejection gracefully, maintain a positive attitude, and consistently propose effective back-office solutions to our clients.

2. Highly motivated and goal oriented.

3. Positive attitude and a willingness to learn.

4. Strong organizational and time management skills.

5. Ability to work independently and as part of a team.

Training and Support

1. Initial Training:

2. Comprehensive training on PV's back-office solutions.

3. Sales techniques and objection handling training.

4. Product knowledge and industry insights.

Ongoing Support:

1. Regular feedback and coaching sessions.

2. Access to sales resources and marketing collateral.

3. Continuous learning opportunities to enhance sales skills.

Compensation:

1. Competitive salary.

2. Attractive Incentives based structure which is purely based on sales performance.

3. Bonuses for achieving and exceeding sales targets.

4. Additional incentives for exceptional performance.

Other requirement:

- Looking for a stable candidate who has a willingness to learn.

- Commitment to maintain integrity (in terms of data privacy & information security) and ethical standards in professional practices.

- We are an ISO certified organization & operate in data secure environment hence a prospect must be able to adjust in the same environment & adhere to the related guidelines.