Telesales/Customer Service Role (0-6 yrs)
Telesales at Vashi
- Handling and resolving customer queries and concerns while maintaining the same quality on a call
- Need to make outbound calls
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
- Understanding multiple products and processes.
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
- Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly.
- Provide the Customer with a clear explanation of the action taken
- Ability to understand and handle irate customers
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
