Business Support Manager at Snaphunt Pte. Ltd.
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Telecalling/Telesales Role - Pharma (1-5 yrs)
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Leadership Role
- Our Client is hiring for the role of Telecaller/Telesales
The Job :
Your Responsibilities will include :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
- Delivering effective sales skills trainings to the sales teams.
- Coaching sales teams and helping them in applying training content to real life situations.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience within a Telesales, Customer Success or Business Development/Account Manager (B2B) role, ideally within the Pharmaceutical & Biotech industry.
- Experience within Sales Training would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data
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