Job Description :

Requirement : Telecaller/Telemarketer-Home Health Care

Qualification: Graduation/ Background in healthcare related education will be preferred

Experience: 2-5 Years Minimum

Gender: Male/Female

- Must Have experience in Portea Home Healthcare/ Broomees/Apollo Homecare/ DaburHomecare/Healthcare at Home/Care 24/ Max Home Healthcare/Care to Cure/ CuroDoc/ElderCare/Life Circl/Emoha Elder Care/ Epoch Home Care

Principal Duties and Responsibilities :

Sales related responsibilities :

- Call on the data and convert it into sales.

- Create new client base for the organization.

- Attending to the inbound calls and converting them into sales.

Schedule appointments for patients/clients :

- Answer telephone promptly and in a polite and professional manner.

- Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)

- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

- Remind caller of cancellation/rescheduling.

- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

- Act as a liaison for the patients/clients and the Center :

- Direct calls to other departments as needed.

- Use sound judgment in handling calls, especially with upset patients.

- Understanding of when to escalate calls to the senior authorities.

Service patients :

- Make reminder calls as requested.

- Make calls to reschedule appointments when necessary.

- Aid with mailings and other projects as call volume permits.

- Other reasonably related duties as assigned by supervisor or manager.

Qualifications :

- Graduate. Associate degree or related healthcare certification preferred.

- One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

- Should have strong knowledge of English and Hindi (Verbal and written).

Preferred Traits :

- Ability to handle confidential and sensitive information.

- Ability to communicate effectively on the telephone.

- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

- Ability to handle a "call center" environment: work quickly and multi-task.

- Ability to exercise good judgment to handle calls appropriately.

- Ability to demonstrate good customer service.

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