- Work alongside & learn from best in class talent

- Fantastic work culture

- Strong opportunities to progress your career

- Challenging work environment

- Our client is an initiative to bring back The Joy of Learning to our education. We primarily aim at bringing the flavor of European languages such as French, German, Spanish & English to your neighborhood, thereby making lives happier and joyful through our various tailor-made services. It all started with French language courses in Chennai.

- Now we are the Best Foreign Language Institute in India and have spread this joyful learning experience to 5000+ students and professionals. We offer you the best language learning programs in town. We ensure that every individual we serve and every life we touch goes back with that sense of Joy

The Job

Your Responsibilities will include :

- Building strong client relationships by providing customers with active support and consistent transfer of knowledge about the best practices, insights, and product knowledge in the industry.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to generate revenue.

- Ensuring a high level of customer referrals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests in a coherent manner.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships.

- Monitoring market trends and providing regular competitor feedback.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Ensuring the accuracy of customer data and manage any data cleansing activities.

- Providing support on any requests or issues pertaining to CRM.

Ideal Candidate

Skills Required :

- Must be experienced in CRM Management, Customer Service or Customer Success

- Experience with generating and converting leads is an added advantage.

- Possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong network & relationship builder

- You are result-oriented and work well in fast paced environments

- You are a strong team player who can manage multiple stakeholders

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.