- Flexible working options

- Fantastic work culture

- A role that offers a breadth of learning opportunities

We are hiring for a company which provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries.

The Job You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximise usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

- Identifying opportunities for new business development through following up on leads and conducting research on target clients.

- New business generation by meeting potential clients to understand needs and providing relevant solutions.

- Managing the sales process to close new business opportunities.

- Building strong relationships with the existing portfolio of clients.

- Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Candidate Requirements :

- You have at least 2 years experience within a Customer Service, Business Development / Account Manager (B2B) or CRM Manager role, ideally within the Telecommunications industry.

- Experience covering Healthcare is strong plus.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are adaptable and thrive in changing environments

- You are a strong networker & relationship builder

- You are a strong team player who can manage multiple stakeholders

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.