Hiring Manager at Ecommerce Company
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Telecalling Role - eCommerce (0-1 yrs)
A telecaller, also known as a telemarketer or telephone sales representative, plays a crucial role in reaching out to potential customers or clients over the phone to promote products or services, gather information, or provide assistance. The specific duties and responsibilities of a telecaller may vary depending on the organization and industry, but here are some common tasks associated with the role:
Customer Outreach : Telecallers may reach out to existing customers for various purposes, such as collecting feedback, informing them about new products or promotions, or renewing subscriptions.
Maintaining Records : Keeping accurate records of all calls made, including the outcomes of each call (e.g., interested, not interested, callback requested), is essential for tracking performance and follow-up purposes.
Follow-Up : Telecallers often need to follow up with potential customers who have shown initial interest but haven't made a decision yet. This involves scheduling callbacks and maintaining contact until a decision is reached.
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