Telecalling Role (1-10 yrs)
Contacting borrowers : Making calls to borrowers who are behind on their payments or loans
Negotiating repayment plans : Working with borrowers to understand their financial situation and negotiate repayment plans
Monitoring accounts : Keeping track of overdue accounts and ensuring follow-up actions are taken promptly
Providing information : Informing customers of their overdue bills and providing details about their loan terms and conditions
Responding to queries : Handling client grievances and responding to customer queries
Initiating legal action : Instituting legal action when customers fail to pay their debt
Maintaining records : Maintaining customer payment records and preparing financial statements
Writing notices : Writing final notice warnings to customers when payments are not being made
