Roles and Responsibilities :

Surveys :

- Making outbound calls ( 60 to 70 each day) to consumers and conducting telephonic surveys in English, Hind & Marathi

- Convincing consumers to be part of survey /panellist

- Keying, compiling and translation of regional responses in English

- Evaluate, analyse customer interaction /data & compile survey summaries

Contest:

- To provide complete backend & logistic support for contests conducted through various mediums-

- Making outbound calls to winners for determination

- Follow up calls for id collection

- Id verification

- Communicating gratification dispatch status

- Coordinating with vendors

- Procuring prize receipt confirmations from winners

- Contest closure

CRM :

- Responding to consumer queries /feedback on emails received in English, Hindi ,Marathi

- Directing feedback /queries /insights to concerned teams for appropriate action/decision/understanding.

- Tagging each email basis content under various categories and updating consumer contact details.

- Compiling email feedback and generation of report

- Keeps up quality service by adhering to organization guidelines.

Requirements :

- Proven experience as a tele-caller or other customer service role

- BA/BMS/BMM

- Exceptional knowledge of written and spoken English, Hindi & Marathi

- Good knowledge and experience in crm ,ppt and excel. -

- Proven track record of successfully completion of targeted calls each day

- Ability to switch communication styles

- Fair knowledge of television content of all genres

Skills :

- Proficient in communication and people skills

- Research and record-keeping skills

- Analytical skills

- Well versed with excel, power point etc

- Verbal & written communication skills in English, Hindi, Marathi

- Outstanding convincing skills to convert consumers

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