Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
06/07 Candida Henriques
Assistant Manager at Flexability by AMS

Views:110 Applications:18 Rec. Actions:Recruiter Actions:0

Telecaller/Customer Service/Customer Relationship Management Role (0-5 yrs)

Mumbai Job Code: 281565

Roles and Responsibilities :

Surveys :


- Making outbound calls ( 60 to 70 each day) to consumers and conducting telephonic surveys in English, Hind & Marathi

- Convincing consumers to be part of survey /panellist

- Keying, compiling and translation of regional responses in English

- Evaluate, analyse customer interaction /data & compile survey summaries

Contest :

1. To provide complete backend & logistic support for contests conducted through various mediums

- Making outbound calls to winners for determination

- Follow up calls for id collection

- Id verification

- Communicating gratification dispatch status

- Coordinating with vendors

- Procuring prize receipt confirmations from winners

- Contest closure

CRM :

- Responding to consumer queries /feedback on emails received in English, Hindi ,Marathi

- Directing feedback /queries /insights to concerned teams for appropriate action/decision/understanding.

- Tagging each email basis content under various categories and updating consumer contact details.

- Compiling email feedback and generation of report

- Keeps up quality service by adhering to organization guidelines.

Requirements :

- Proven experience as a tele-caller or other customer service role

- BA/BMS/BMM

- Exceptional knowledge of written and spoken English, Hindi & Marathi

- Good knowledge and experience in crm ,ppt and excel.

- Proven track record of successfully completion of targeted calls each day

- Ability to switch communication styles

- Fair knowledge of television content of all genres

Skills :

- Proficient in communication and people skills

- Research and record-keeping skills

- Analytical skills

- Well versed with excel, power point etc

- Verbal & written communication skills in English, Hindi, Marathi

- Outstanding convincing skills to convert consumers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.