Job Profile :

- Handle Video calls in an efficient manner and ensure customer delight through exceptional service

- Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc

- Verify customer's KYC documents on a real-time basis

- You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers

- Should be a team player and flexible with work patterns

- To ensure personalized service & end-to-end resolution is offered to customers calling at this channel

- Cross-sell : Provide information related to products, new offers and services at IndusInd Bank

- Maintain and adhere to compliance guidelines

- Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel

- Capture problem indicators, highlight and suggest improvements

- Adherence to monthly performance parameters

The above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, duties

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs

Languages Required: English + Hindi mandatory. Any other Regional language added advantage

Salary structure - For freshers (2.8 LPA) Exp ( 3.0 LPA)

Education: Graduates (Any stream)

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