Responsibilities:

- Make outbound calls to potential customers following a provided script or sales pitch.

- Introduce products, services, or promotional offers to customers and explain their benefits.

- Answer incoming calls from customers or prospects and provide information or address inquiries.

- Identify and qualify leads through effective questioning and active listening.

- Maintain a database of potential customers and update their status and interactions accurately.

- Achieve individual and team targets set by the company, such as sales quotas or lead generation goals.

- Follow up on customer inquiries and callbacks to close sales or provide additional information.

- Handle customer complaints and escalate issues to the appropriate department when necessary.

- Use appropriate selling techniques to overcome objections and persuade customers to make a purchase.

- Keep abreast of product knowledge, features, and updates to provide accurate information to customers.

- Maintain a professional and courteous demeanor during all interactions with customers.

- Collaborate with team members and management to improve call scripts and overall performance.

Requirements :

- High school diploma or equivalent. A degree in sales, marketing, or a related field is a plus.

- Proven experience as a telecaller or in a call center environment is advantageous.

- Excellent verbal communication skills with a clear and persuasive phone manner.

- Strong ability to engage with customers, build rapport, and handle objections effectively.

- Basic computer skills and proficiency in using customer relationship management (CRM) software.

- Target-driven mindset and the ability to work independently as well as part of a team.

- Good time management and organizational skills to handle a high volume of calls efficiently.

- Flexibility to work in shifts, including evenings and weekends, as per business requirements.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.