Responsibilities :

- Make outbound calls to customers to collect payments within specified timelines.

- Provide excellent customer service while effectively communicating payment terms and addressing customer inquiries or concerns.

- Maintain accurate and up-to-date records of payment collections, including dates, amounts, and payment methods.

- Follow up on outstanding payments and negotiate payment plans or settlements, if necessary.

- Monitor and manage overdue accounts, escalating issues to the appropriate departments as required.

- Collaborate with internal teams to resolve any payment-related discrepancies or issues.

- Maintain confidentiality of customer information and ensure compliance with data protection regulations.

- Provide regular reports on payment collections, outstanding balances, and customer feedback to management.

Requirements :

- 1+ years experience as a Telecaller or in a similar role, preferably in payment collection or customer service.

- Excellent verbal communication and negotiation skills.

- Strong interpersonal skills with the ability to build and maintain positive relationships.

- Ability to handle difficult conversations professionally and with empathy.

- Good organizational skills and attention to detail.

- Proficient in using CRM software and other relevant tools.

- Basic computer knowledge and familiarity with MS Office applications.

- Ability to work independently and meet targets within defined timelines.

- Strong problem-solving skills and the ability to think on your feet.

- High level of integrity and ethical conduct.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.