HR Consultant at People Staffing Consulting
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Telecaller (0-3 yrs)
Marathi - Tele caller
Marathi Tele Caller is required at the contact center of Apollo Tyres.
Tele Caller will need to resolve customer queries on an inbound and outbound process.
KRA's:
- To manage a large amount of incoming calls and customer service inquiries.
- To handle customer complaints, provide appropriate solutions and alternatives within the time.
- To take follow-ups to ensure resolution. Keep records of customer interactions in CRM.
- Identifying and assessing customers- needs to achieve satisfaction
- Follow communication procedures, guidelines and policies.
Candidate must have:
- Must be good in personality, attentive, smart & energetic. Academics must be min 60% throughout.
- Must have experience in inbound +Outbound calls.
- Must have fluent Marathi, English and Hindi comm skills.
- Must have worked for some premier desk/process.
- Fresher or Experience(0 to 3 years)with good command over marathi & english can apply.
- Candidate must be fluent in Marathi and English
- Candidate must be ready to join and work from office immediately.
- Interviews will be conducted remotely, either telephonically or via video chat.
- Please make sure to collect and submit the update CV of the candidate.
- Cabs or pick/drop service is not provided by company.
- Company is operation from office, so candidate must be comfortable joining and working at office.
Please Note :
- It is 6 Working days job role.
- 9 Hours Shift
- Sunday fixed off.
- No cabs & meal facility.
Interview Stages:4 Rounds (Telephonic & Video) + 1 Aptitude Test
Interview Mode: Interview will be conducted remotely.
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