HR at KBK Business Solutions
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Telecaller (0-2 yrs)
SKILLS :
- Strong communication and listening skills.
- Patience and empathy for handling customer interactions.
- Salesmanship and persuasive skills.
- Basic computer knowledge for managing databases and CRM tools.
- Time management and multitasking abilities.
RESPONSIBILITIES
- Initiating outbound calls to customers or prospects based on predefined lists or campaigns.
- Addressing customer complaints or concerns and escalating complex issues to the appropriate department.
- Keeping accurate records of calls, customer feedback, and sales information in a CRM or database.
