Tecnoace - Associate - Customer Success (1-4 yrs)
- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
