TechUnity - Executive - Telemarketing (0-2 yrs)
At TechUnity Software Systems, we prioritise the act of enriching customer interaction over everything else. We're looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny, important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.
Objectives of this role :
- Understand customer psychology and record both successful and unsuccessful sales methods
- Handle huge volumes of inbound and outbound telecalling
- Improve organisational efficiency through diligent observation skills as a telecaller
- Help the company grow by finding opportunities in customer requirements
- Resolve complaints, provide solutions and follow up with customers
Responsibilities :
- Memorise scripts and customise them for the clients as per the situation while telecalling
- Foster relationships with existing clients, and build a rapport with potential clients
- Make reports and documentation based on conversations that took place during telecalling
- Report the analysis and observation to the team lead
- Adhere to organisational guidelines and methodology while telecalling
- Generate sales by making cold calls to active or old clients
Required skills and qualifications :
- Bachelor's degree or high school diploma
- Fresher only apply for this role
- Strong communication skills and command of the English language
- Previous experience in a telecaller job or similar role
- Data entry skills to complement the telecalling work
- Ability to close sales through the right negotiation skills
- Only male Candidates will apply for this role
- willing to work the night shift.
Preferred skills and qualifications
- Research skills for telecalling and reaching out to new clientele
- Proven track record of being a telecaller and conducting sales through the telephone
- Ability to switch the communication style based on social cues and conversational hints
- Knowledge of CRM software programmes and telephone systems is a big bonus
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