HR Executive at Sourceone Staffing & Consulting Pvt Ltd
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Technical Support Specialist - US Process (1-2 yrs)
We are looking for a Technical Support Specialists (US Process) for our Office in Gurugram.
About the Team:
- Our support team is focused on providing the best-class experience to our partnered merchants. The team is responsible for providing assistance to customers who have inquiries, complaints, or problems related to a product or service.
- As the Support Associate you will be responsible for providing assistance to customers through various channels such as phone, email, and chat.
Minimum Qualifications:
- Prior experience in Customer Support/Strategy or Relationship Management (SaaS experience Mandatory).
- 1+ year experience in a technical customer support domain handling emails & calls.
- Experience working in rotational shifts.
- Excellent communication and listening skills with good command of English (Versant score 58 or above).
- Should have the ability to multitask and prioritize, strong problem-solving skills, and a commitment to providing excellent customer service.
Key Responsibilities Include:
- Responding to customer inquiries and resolving their issues or complaints in a timely and effective manner.
- Gathering information about customer needs and utilizing available resources to address their concerns.
- Documenting customer interactions and transactions in a customer relationship management (CRM) system.
- Escalating complex or unresolved issues to higher-level support as needed.
Benefits:
- Cab facility (Odd Hours only)
- Pilot Process
- Career & Growth Opportunities
- We are looking for immediate joiners.
Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
25k- 35k( no incentives)
Odd hour cab facilities -9pm to 7am
Window- 6:30pm to 12:30pm ( rotational shift with rotational weekoff)
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