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09/11 Benil
Supervisor at Qualifacts

Views:49 Applications:11 Rec. Actions:Recruiter Actions:0

Technical Support Specialist (2-2 yrs)

Vadodara/Baroda Job Code: 351303

Job Description:

Responsibilities for Support Specialist I


- Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance


- Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation

- Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)


- Effectively communicate (verbal, listening, and written) with team, leadership, and customers


- Create a positive team environment with motivation and energy


- Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility


Resolve moderate to high complexity/priority requests with consistent quality


Qualifications of Support Specialist I :

- Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency


- Experience may substitute for an undergraduate degree 2 years of related experience


Knowledge, Skills, and Abilities of Support Specialist I :


- Ability to ask probing questions based on effective listening Is on time and prepared for meetings


- Can make advanced arrangements when they are not available Is able to own and deliver on commitments


- Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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