Technical Support Specialist (2-2 yrs)
Job Description:
Responsibilities for Support Specialist I
- Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
- Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation
- Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)
- Effectively communicate (verbal, listening, and written) with team, leadership, and customers
- Create a positive team environment with motivation and energy
- Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
Resolve moderate to high complexity/priority requests with consistent quality
Qualifications of Support Specialist I :
- Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency
- Experience may substitute for an undergraduate degree 2 years of related experience
Knowledge, Skills, and Abilities of Support Specialist I :
- Ability to ask probing questions based on effective listening Is on time and prepared for meetings
- Can make advanced arrangements when they are not available Is able to own and deliver on commitments
- Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
