HR at Cynosure Corporate Solutions
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Technical Support Specialist (1-3 yrs)
Key Responsibilities:
- Provide technical support for Windows operating systems, specifically Windows 10 and 11, including installation, configuration, and troubleshooting.
- Utilize remote desktop support tools to assist users effectively and resolve technical issues promptly.
- Collaborate with team members to diagnose and troubleshoot hardware and software problems.
- Assist with the management of Active Directory and Group Policy, including user account management and policy enforcement.
- Demonstrate basic networking knowledge by resolving connectivity issues related to TCP/IP, DNS, and DHCP.
- Document support processes and maintain accurate records of customer interactions and technical issues.
- Continuously improve technical knowledge and skills through ongoing training and development.
Technical Skills Required:
- Strong knowledge of Windows operating systems (Windows 10/11), including installation, configuration, and troubleshooting.
- Experience with remote desktop support tools to provide efficient and effective user support.
- Basic knowledge of Active Directory and Group Policy management for user account and permission control.
- Understanding of networking concepts such as TCP/IP, DNS, and DHCP to troubleshoot connectivity issues.
- Proven experience in technical support or a related field.
- Excellent troubleshooting abilities and a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A positive attitude and a customer-oriented mindset.
