Job Description :

Job Position : Technical Support

Reporting Officer : CMD & Head Outsourcing

Work Area : M P & Gujarat

Head Quarter : Indore

Technical Expertise :

- Experience in Operation & Maintenance of utilities like DG sets, water Treatment Plants, ETP, RO, DM Chiller Plant, split a/c, Lifts, Electrical Systems, HVAC, Electrical, Projectors, Fire Safety, Plumbing, UPS, Safety / Fire Hydrant systems, First Aid systems, Air Handling units AHU, Audio systems, and Good Computer Knowledge.

- Understanding the Client's expectation in scope of work

- Analyzing the requirement of Manpower like no of Manpower, qualification, experience, shift working, reliever etc.

- Handling overall technical staff along with, supervisors and Technicians. Also conducting staff interviews.

- Assisting All Technical Team for Spares parts Planning & monitoring

- Provide value additions like suggesting improvement areas, scheduling of various proactive Maintenance as per Manufacturers manual.

- Preparing various Maintenance schedules, Check sheets etc.

- Generation of various reports for Management Review

- Provide technical guidance to Team working at various sites

- Effectively utilize each Team member to his fullest potential by continual counseling, motivation & Training.

- Contract Risk assessment (Safety, personal, etc)

- Collecting best practices & implementing them to other places.

Customer Relationship Management & Reporting :

- Reporting site updates thru structured reporting format

- Ensure Supervisor adhere to the various norms/compliances mutually agreed upon with the client.

- Manage Customer interaction and expectations as per Contract requirement & developing Team for delivery of the same.

- Continually seek opportunities to increase customer satisfaction and deepen Customer relationships.

- Visiting sites twice in a month for inspection of Safety compliances/Reporting etc and meeting Client End users & Management.

- Understanding employee related issues - meeting with employees once in a quarter, to ensure employee satisfaction. In disciplinary acts should be curbed / punished and brought to management's notice for immediate resolution.

- Relation building with client for better co-ordination.

Tools/PPEs Record Keeping (thru HR dept.) :

- Maintaining the Tools record issued to employees in the asset register and ensuring the return before employee leaves.

- Issuing PPEs to employees on decided intervals.

Required Competencies :

- BE Electrical

- 1 to 3 Years of experience in Plant engineering and Utility Maintenance functions preferably from Pharma background

Candidate from outsourcing background will be preferred

Requirements :

- Excellent communication skills, both in writing and verbal.

- Excellent computer skills using Word, Power Point, Outlook and Excel software.

- Strong customer orientation and organizational skill.

- Should be ready to work 24- 7 if work calls for it

- Should be ready to travel extensively

- Should have own 2 wheeler

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