Senior Consultant at Headhuntersinc Consultancy
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Technical Support Role - Voice Process - BPO (0-2 yrs)
It is an immediate requirement for freshers.
Skills Required:
- Freshers can apply.
- Should have good knowledge in Troubleshooting, Hardware, Networking and Server.
- Effective English oral communication skills.
- Excellent, analytical, listening and organizational skills.
- Excellent customer service skills and great enthusiasm for helping customers.
- Excellent Communication in English.
- Must be flexible for rotational shifts.
- Graduates and Non-Graduates can apply.
- Other BPO domain experiences with good communication skills are also preferred.
Job Description:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
INDU 9940094082
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