Co-Founder at Hire Hunters
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Technical Support Role - IT Software/Software Services (5-15 yrs)
Roles And Responsibilities of The Candidates Includes :
- Efficiently understand and be able to escalate complex technical issues to engineering staff
- Advanced technical knowledge of mobile and web applications
- Ability to update technical documents
- Train customers on how to install and use the company's products via web conferencing
- Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
- Knowledge of support ticketing tools such as Jira and Confluence for documenting.
- Provide technical support to customers via phone and email
- Solve technical issues with company's products by using available resources
- Accurately process and record support and training interactions
- Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
- Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
- Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.
- Rapidly learn Field service management and ERP system space
- Understand product integrations
- Maintain strong customer relationship
- Knowledge of ERP system
- Knowledge of MS SQL
- Knowledge of database structure
- Knowledge of JIRA service desk or similar software
- Good knowledge of creating a knowledge base using various visual tool
- At a minimum holds a bachelor's degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience
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