Technical Support Role - IT (2-6 yrs)
This is for Mangalore location Looking only Candidate from Mangalore based
Job Location: Mangalore
Experience: 2 to 6 years
Shift: Night Shift
Job Description:
- Creating, Managing and Deactivating the Domain and Application logins
- Setting up new users' accounts and profiles and dealing with password issues
- Configuring and Managing the Envoy Websites
- Rapidly establishing a good working relationship with Customers and Clients
- Prioritizing and managing many open cases at one time
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Installing and troubleshooting of Multifunction Printers and Scanners
- Perform additional duties as assigned by management
EDUCATIONAL QUALIFICATION:
- Graduates or Diploma holders
EXPERIENCE
- Minimum of 2+ years- IT Help Desk Experience (US/UK Voice Based)
SKILL SET REQUIRED:
- Should have Knowledge on Microsoft Office Applications (Word, Excel, Power Point)
- Should have Knowledge on Active Directory and Networking, preferably MCSE and CCNA
- The ability to think logically
- Excellent listening and Probing skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Excellent Problem-Solving Skills
- Ought to possess good communication skills in terms of grammar, vocabulary, speech & pronunciation
- A strong customer focused
- Need to possess good verbal/written communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
