HR Recruiter at Raising Global Solutions
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Technical Support Role - International Voice Process - BPO (0-4 yrs)
International Technical Support (Voice)
- Excellent verbal and written communication skills
- Customer Service Skills
- Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
- For Technical process, Basic understanding on: Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
- Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.
- Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
- Provide comprehensive technical support services to support center customers.
- Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
- Use all available Knowledge Management Tools during the call
- Take all necessary steps to ensure customer satisfaction at the end of the call
- Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
- Confirm and update customer profile information as needed
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
