HR Intern & Talent Acquisition Coordinator at Agile Sampada
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Technical Support Role - Customer Service - IT (0-3 yrs)
EXCELLENT OPPORTUNITY TO WORK AS IT TECH SUPPORT FOR A EUROPEAN COMPANY
Company name : SHAURAL INFOTECH
Web Link : www.shaural.com
Package offered : 3 lpa
Shift Timings : Morning shift for female candidates and UK shift for male candidates (3 pm to 1 am for male candidates)
Location of the Client : Corporate Office, 7th Floor, Iscon Atria Tower, 1, Gotri Rd, Vadodara, Gujarat 390021 Vadodara
Roles and duties :
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
Experience needed :
- 0 to 3 years of handling technical queries in a CSR (customer service domain)
- You will be required to handle technical queries and issues and fixing them quickly so that the internal processes become smoother
NEWS FROM THE CLIENTELE :
- If you have your passport ready and you know your job in depth, then the employer will be happy to send you on official tours across the Globe as this is a European IT company.
- This company believes in the growth of employees so if you are doing justice to your roles and duties, then there is plenty of room for personal growth.
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