Technical Support Role (4-12 yrs)
Technical Support - Chinese Language
Duties and Responsibilities :
- First Brands Group is looking for a remote technical hotline agent to provide excellence in customer care. Techline agents will drive customer satisfaction by corresponding with technicians, parts staff, and retail customers by phone, e-mail, and live chat on matters involving automotive parts look-up by application, parts look-up by specification, and part number cross-referencing. Candidates should expect 90% of communication to be done in fluent English.
Main Job Tasks and Responsibilities :
- Answer customer queries on parts application and fitment in aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email, and other various technology.
- Capture full call details & resolution using call handling database.
- Maintain and work with-in assigned department metrics.
- Assist with supporting customers and documenting data for market analytics.
- Develop strong product knowledge on First Brands Group products and uses
- Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
Requirements :
Education and Experience :
- Strong communication skills (English & Chinese is a must)
- Some automotive knowledge required (parts counter work experience or similar)
- Proficient keyboarding skills required
- Proficiency in using basic computer programs
- Possess skills in on-line database platforms.
- Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
- Be hardworking and motivated
- Available to work one part-time Saturday per month
- This job description is not all-inclusive.
- Position will require other duties and requirements as assigned by management.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
