Technical Support Role (1-5 yrs)
Technical Support Engineer
- Remote Working
- Review Criteria
- Strong Technical Product Support profile
Mandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.
Mandatory ( Soft Skill ) - Excellent Communication Skills
Must Have Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)
Mandatory ( Company ) - Product Company
Role & Responsibilities :
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Provide technical support to customers via email, chat and phone calls.
- Create internal or external knowledge base articles/whitepapers.
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
