Co-Founder at HireEasi
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Technical Support Role (0-3 yrs)
Department :- Technical Sales Support
Job Responsibilities :
1. Provide Pre-sales technical assistance, services and products education.
2. Work on sales support services and provide technical and commercial back up as required.
3. Support marketing activities by attending trade shows, conferences and other marketing events.
4. Generate and process new sales leads, inquiries and purchase orders as necessary.
5. Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
6. Follow up with customers to make sure that they are satisfied with a particular product or service.
7. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
8. Deal with any customer complaints and resolves the issue as necessary
9. Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
10. Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
11. Solicit cross-selling and up-selling opportunities within the customer care experience.
12. Take the extra mile to engage the customer
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