Hiring Manager at Jha Global Consultancy
Views:77 Applications:27 Rec. Actions:Recruiter Actions:7
Technical Support Role (0-3 yrs)
Primary responsibility would be :
- Responding to customer queries and resolving customer issues in a timely and accurate way, via live chat, email, or phone call.
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, HTML/CSS and Javascript.
- Suggest ways to improve the process based on continued interactions with customers.
- Follow up with customers to ensure their technical issues are resolved.
- Keep records of customer interactions and feedback.
- Ensure speedy resolution of issues while maintaining high customer satisfaction.
- Partner cross-functionally with product, engineering, sales and marketing to stay up to date on the latest product developments.
- Develop a deep understanding of the product in order to advise customers about the most relevant features/functionality for their specific business needs.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
