HR Recruiter at Impec consulting Solutions
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Technical Support Representative - BPO (0-1 yrs)
Impec Consulting Solutions
Position : Technical Support Executive (Non-Voice) / Email & Chat Support
Package(CTC) : 1.44 lpa to 1.8 lpa
Experience : Freshers
Shift Timings: Rotational shift
Qualification : Intermediate/Graduate
Type : Email & Chat Support
Typing Speed : 30WPM
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Location : Hitech City, Hyderabad.
Job Role:
- Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
- Provide technical assistance through web-chat and email-based communication tools.
Job Responsibilities:
- Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
- Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
- Adhering to quality and performance standards.
- Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
- Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
- Documenting customer transactions accurately and in-time in related customer and business tools.
- Collaborating with team members and cross functional teams as per the business need.
- Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
Benefits:
- Paid Training
- Competitive Pay
- Health Insurance
- Paid Time Off
- Relaxed Dress Code
- Monthly Incentives
- Company-Wide Rewards Program
- Lucrative Employee Referral Program
HR Fatima
7995806040
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