Lead at True Talents Consulting Pvt
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Technical Support Professional (1-3 yrs)
Roles:
- Minimum 1 year from a Tech Support Background
- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and
- understandability of what customers want.
- Should have critical thought process and decision making capability with focus on accuracy.
- Handling Internet Troubleshooting Issues relevant to
- Computers, Application, Basic Networking, LAN, WAN Technologies.
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
Responsibilities :
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
