Job Description

Job Summary

To service the customers of the company with the information about products and services of the company, status of their application, help them in applying for the loan and co-ordinate with various teams for disbursal of the loan.

Responsibilities and Duties : 

- Provide splendid customer services to customers in a friendly and courteous manner at all times

- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly

- Improve customer loyalty by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

- Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

- Inform and suggest our products to customers

- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

- Ensure that customers- confidential information is properly protected and only used for official purposes

- Be involved in performing some financial related and marketing transactions

Required Experience, Skills and Qualifications :
 
- To perform the above duties and responsibilities effectively, the following skills, knowledge, and abilities would be expected that a bank customer service representative should possess:

- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made

- Strong communication skills characterised by excellent writing and speaking skills

- He/she must possess excellent multi-tasking skills and be able to function under pressure

- He/she must also have excellent negotiation skills and be able to influence people

- Ability to use the computer efficiently and also learn how to use new software

- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

- Must have a keen eye for detail and follow instructions to the letter.

Education Qualifications - Any graduate with Minimum 1 year experience needed. Should have known atleast 1 South Indian language besides English and Hindi

Job Type: Full-time

Salary: - 17,000.00 to - 25,000.00 /month

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