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18/05 Narendranath Kar
Talent Acquisition at Tech Mahindra Ltd

Views:156 Applications:20 Rec. Actions:Recruiter Actions:10

Tech Mahindra - Customer Service - International Voice Process (0-1 yrs)

Pune Job Code: 273218

JOB DESCRIPTION:

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities :

- Resolving device issues using troubleshooting techniques and providing clear and concise information.

- Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Hiring Freshers for International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

- Experience resolving customer issues, billing, and/or handling product Q&A.

- Interest in learning new technologies.

- Experience promoting and/or selling products and services.

- Demonstrated communication skills.

- The clarity in thought process (Able to articulate his/ her thought)

- Ability to handle tough situations with customers.

- Strong ability to multitask and take fast decisions independently.

- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week).

- Customer Centric & Logical Thinking & Need to be Enough Spontaneous

- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

- Cab Facility both ways [ Pick up and drop within Transport radius]

- Immense Growth Opportunities

Interested candidates can share their updated resumes or WhatsApp: 9875562951 / NARENDRANATH KAR

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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