19/04
Muskan Shaikh
RMG: Business Coordinator at Tech Mahindra
RMG: Business Coordinator at Tech Mahindra
Views:52 Applications:10 Rec. Actions:Recruiter Actions:7
Tech Mahindra - Customer Care Role (1-3 yrs)
Only Immediate Joiners
Designation : Customer Care Representative
Location : Noida
Process : E-Commerce process for Indian Market
Shift : Rotational (Day Shift)
- 5 Day working
Experience :1 year International BPO Voice Experience
- Should have Computer and Internet Knowledge and Customer Service Experience.
- Provide information of Products/Services/Offers to customers.
- Handling inbound calls & outbound calls
- Understand customer need
- Solve customers- query over the phone
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
