Senior Recruitment Specialist at TEBillion Systems Pvt Ltd.
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TEBillion - Lead - Customer Success (4-8 yrs)
Key Roles & Responsibilities :
- New Customer onboarding, training and Go live.
- Growing Renewal/Retention, upselling and cross selling.
- Reduce customer churn with excellent customer management and support.
- Key points of contact for Sales and Customers during Onboarding and renewals process.
- Ensure desired outcomes are achieved for the customers and ensuring customer delight. Provide feedback and insights from customers to Management and other teams for improvements and increasing efficiency and productivity.
- Revenue generation through renewals, upsell, and cross sells and identifying new market areas.
- Must be an excellent trouble shooter and comfortable in basic coding and resolving issues independently or with team as may be required.
- Track & monitor customer status, progress and growth.
- Create and share educational resources, training, Product demos and best practices.
- Having experience 4 years in account management and customer support primarily in SaaS products or services.
- Knowing the product in and out is crucial & Technical skills are important, as manager should know how to persuade customers to adopt new technologies or adjust the tool to their needs.
- Should be able to lead and coordinate with a team of Technical Support executives.
- Must be a go-getter and enthusiastic in working in start-up, driven and results oriented Culture.
