About TeamLease Edtech :

TeamLease Edtech is India's leading Online Learning Solutions company. We enable universities launch and manage their online programs and partner with institutes to improve employability of their students through our skilling programs, empower corporates to build talent supply chain and improve employee productivity. WorkX, our Degree-apprenticeship program, helps universities provide experiential learning to its students through a fine blend of online, onsite, on-campus and on-the-job training, ensuring they become employable. Our social-impact training projects (vocational and apprenticeship lead), that are executed in partnership with several organizations, through their CSR wing, have helped thousands of aspiring youth become employable and make their careers. TeamLease Edtech has exclusive partnership with 40 of India's largest universities across 16 states, trains 3.5 Lakh students on its platform through 9 Indian languages, works with 300 corporates in their upskilling/skilling initiatives and manages over 200 degree, diploma, certificate programs.

Position : Senior Sales Manager

Location : Lucknow

CTC Offered : 5 - 6 Lakhs Per Annum

Experience : 8 - 10 years

Education : Graduate

Some of the Roles and Responsibilities include :

- Hiring, training, coaching of call center counselors

- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency

- Performance review - prepare metrics and MIS . Track reports on callers performance

- Operational Management, managing the floor, ownership and problem resolution. Coaching and feedback, motivating, training and development of staff

- Liaison with Clients, their SPOCs and submission of desired reports

- Receive target, monitor performance and update management on the state and progress

- Continuous improvement initiatives

- Reporting on the daily update on call center operations

- Ensure the adequate lead conversion to closure thru callers

- Ensuring Daily MIS dashboard

Behavioral skills : Communication skills/ team leading

- Ability to multitask and remain calm under pressure,

- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills

- Strong coaching and leadership skills, ability to motivate employees.

- Decisiveness and attention to detail.

- Patient & dynamic personality

- Open to work beyond fixed office time, If required

Functional/Technical skills :

- Business Development

- Proficiency with necessary technology, including computers, software applications, phone systems, etc.

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