Founder at JobsLo Consultants
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Team Member Executive - Email/Chat Process - BPO (0-4 yrs)
Job Description
- Interface with customers and answer support queries coming in through social media & other 1 to many support channels.
- Troubleshoot and appropriately escalate issues.
- Respond to general inquiries.
- Follow and maintain operational documentation, including approved messaging.
- Assist with social projects/special reporting as needed.
- You will answer customers questions about our products.
- You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.
- You will track trends/feedback for the products you support.
- You will create and maintain a playbook of social responses for the product(s) you support.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
