HR Consultant at Skillventory
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Team Member - Customer Resolution (3-5 yrs)
- Connect with stakeholders like sales, operations, collections, legal, etc daily for accurate & timely resolution of customer complaints
- Review and approve resolutions for customer complaints submitted by stakeholders & functions
- Procure the required system & people access to resolve customer complaints in time bound manner
- Review & send final responses to team lead for review
- Set up and drive framework to reduce customer complaints and resolution TAT by governance & monitoring
- End to End monitoring, tracking & resolution of customer grievances at L1, L2, L3 & L4 level
- Publish daily, weekly, monthly dashboards to team leads & stakeholders
- Connect with Internal Omnibus on regular basis to take feedback & improve processes to avoid customer complaints
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
