Assistant Manager at Rekrut India Pvt Ltd
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Team Manager - Phone Banking (5-10 yrs)
- To ensure that each phone banking officer meets the defined objectives of the Portfolios raced under Virtual Channel.
- Daily monitoring of call flow and volumes for the team.
- Ensure, the phone banking RM is engaging with all his customers regularly and in a proper manner by monitoring the phone banking RMs calls and VOC calls.
- Conduct sup reviews to increase teams productivity.
- Review of the leads sheet for each VRM and ensuring the latest lead status is updated
- Aid the Phone banking RM in their problem areas like objection handling, product features, pitching
- Maintain a track of Phone banking RM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc
- Conduct daily huddles and team meet to ensure job expectations and productivity is maintained.
- Coordinating with the Sales Manager to get the latest feedback from the sales executives
- Tracking and highlighting possible customer issues due to improper lead management
- Identify training gaps for his team and communicate the same to the UH/ Training Manager every month.
CTC will be upto 8-10 L
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