Leading Education Platform Requires Team Manager ( Operations) - Mumbai ( Chakala) East

One of our client India's leading educational platform & Education market place which provides a complete solution for online preparation offering education seekers a platform to choose and enroll from courses in degree, diploma, certificate, entrance coaching and primary school education categories. It is focused on bridging the gap between industry & academia by offering certified industry-endorsed courses in Financial Services, Business Analysis, Business Analytics through classroom and online programs.

It has delivery centers Pan India in all the major Tier1/ Tier 2 cities

Please Find Below the details :

1) Client : Leading Education market place

2) Position : Team Manager - Operations

3) Location : Chakala - Mumbai

4) Experience : 4 - 8 yeas managing a Customer service operations in a bank/BPO/Ites set up / Education / Relevant experience .

5) Qualification : Graduate

6) Salary : Competitive & other benefits as applicable.

Please Find Below the Job Description :

Designation Title : Team Manager-Operations

Role Overview :

- The Team Manager ( Operations & Customer service) is responsible for monitoring and managing team of Customer care professionals and service executives ensuring lead generation and conversion leading to revenue generation.

- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks

- Plan and review compensation actions; enforcing policies and procedures.

- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

- Analyze process workflow, employee and space requirements and equipment layout; implement changes

- Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Key Responsibilities :

- Monitor and managing a team of operations executives and driving productivity

- Control attrition

- Ensure that the executives meet the hourly/daily/monthly targets and send reports to the manager on the targets achieved

- Periodically review the performance of the team, constantly motivating executives driving them towards incentives

Skill and Competencies :

- Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills

- Good Leadership / Supervisory Skills, Service orientation

- Good computer & internet knowledge

Education and Experience :

- Graduate with 4 - 8 years experience in sales or customer engagement / Operations

Mention the following :

- Current & expected CTC :
- Current location :
- Total relevant experience :

Abhinav

9548238406

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.