Partner at Infinite HR
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Team Manager - Customer Escalations (1-2 yrs)
- Should be have deep domain expertise of the stock market operations
- Should have 1-2 years of experience of handling a team of 10-15 members
- Good decision making and time management skills
- Strong written and verbal communication skills, and should be skilled at negotiating
- Lead Customer escalation desk and Escalations to Management
- Liaise with internal teams to get customer concerns resolved, within TAT
- Provide timely feedback and coaching to team member to improve performance
- Manage team metrics - Productivity, Quality, FTR, NPS and Regulators escalation
- Maintain and Prepare RCA for escalations and implement action plan to prevent repeat issues
- Prepare and Maintain Reports as per expectations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
