Recruiter at IRIS BIZCON Consultancy PVt ltd
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Team Leader - Voice Process - BPO - South (5-11 yrs)
We are looking full time graduate people for team leader
Looking 5-6 years of exp in voice process and 2-3 years as team leader
The job involves :
1. Providing quality and efficient customer service to customers through daily management of a team of upto 20 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving
2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives
3. Monitor resource utilization & performance
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