Team Leader - Telesales - Matrimony Package (3-6 yrs)
Job Description : Team Leader - Telesales
Role : As a Team Leader, you will be responsible for managing the team that is making sales calls and closing sales pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing leader is one who is a product expert and demonstrates exceptional communication, problem-solving, and negotiation skills.
What you will do in this role ?
- Quality control of the calls.
- Responsible for achieving daily and monthly collection target for the team.
- Managing the roster across the floor to ensure maximum manpower utilization.
- Managing attendance and leaves of the Team.
- Allocating Telecalling lists to Advisors.
- Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.
- Conduct daily briefings for the team members before the shift begins.
- Responsible for re-training of Advisors.
- Maintaining various reports related to Sales and accounts.
- Responsible for daily deposition of payment collected.
- Competition tracking (for processes performance, schemes).
What you should have ?
- Interview and shortlist (initial screening) candidates to be hired for the team.
- Performance Reviews of the team.
- Bachelor's Degree
- 2 years experience developing the above skills Experience must include telemarketing job
- Should be familiar with effective objection handling
- Extremely detail-oriented and able to organize.
Brownie Points :
- Experience in direct marketing and local promotion.
- Knowledge of the matrimonial industry.
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