- Deliver SLA & KPI

- Manage & motivate a team of 15+ Telesales operator

- Manage Sales target month on month (Outbound )

- Maximize Productivity

- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.

- Conducting team meetings, pre/post/mid shifts, BPS.

- Create future prospects for company.

- To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.

- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.

- Deliver the required volume of effective coaching.

- Attrition, Shrinkage, Roaster management.

Desired Profile

- Candidate should have excellent communication and interpersonal skills.

- Should have worked on Dialer ( Any dialer )

- Roster management, Shrinkage, Attrition, Performance Reports.

- Passion to do Sales

- Strong analytical skills

- Exposure in Genesys dialer and its dialing filters is preferred.

- Hands on experience MS-Office applications like Word, Excel, PPT etc.

Who should join

- If you are willing to face new challenges and want to apply your knowledge for growth / future of company, then Home Credit can give you this opportunity.

- Home Credit can provide you platform to show your skills & suggest valuable ideas to company.

- Will get opportunity to work on company level platform & will improve your knowledge area & give future career possibilities.

- Opportunity to work in a team of enthusiastic professionals who have good knowledge in this field & willing to work for company.

Organization: HOME CREDIT

Location: Gurgaon

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.