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18/06 Mubin Ahmed Shaikh
Founder at Job Express Live

Views:48 Applications:15 Rec. Actions:Recruiter Actions:9

Team Leader - Telesales - BPO (1-6 yrs)

Surat Job Code: 163329

Job title : Team Leader

Reports to : Sales manager

Department : In House Sales

Location : Surat

Salary Range : 25,000 - 35,000 per month

Job Purpose :

- To monitor the team with their call time, call quality, and revenue targets while building relations and motivating them.

Roles & Responsibilities :

- Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.

- Evaluate sales records periodically to make balances and ensure that targets are achieved.

- Train the team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

- Assists management with hiring processes and new team member training.

- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.

- Develops strategies to promote team member adherence to company regulations and performance goals.

- Conducts team meetings to update members on best practices and continuing expectations.

- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

- Ensures company brand materials and physical working spaces meet and exceed company presentation standards.

- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints, if required.

Skills :

- Good communication skills

- Convincing skills

- Fluent in English and Hindi

- Comfortable with local language

- Product knowledge

- Relationship building

- Leadership skills

Qualifications:

- Masters/ Bachelor's Degree with experience of min. 3 years in Sales, Marketing, Promotions or Telemarketing.

- Experience of min. 2 year as a team leader in Sales, Marketing, Promotions or Telemarketing.

Interested Candidates Can Call or WhatsApp on 8469255346

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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