HR Recruiter at ALTA META
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Team Leader - Telesales - BPO (1-5 yrs)
- Deliver SLA & KPI
- Manage & motivate a team of 15+ Telesales operator
- Manage Sales target month on month (Outbound)
- Maximize Productivity
- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
- Conducting team meetings, pre/post/mid shifts, BPS.
- Create future prospects for company.
- To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquirers, complaints and request for services at the earliest possible opportunity.
- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Center.
- Deliver the required volume of effective coaching.
- Attrition, Shrinkage, Roaster management.
Desired Profile :
- Candidate should have excellent communication and interpersonal skills.
- Should have worked on Dialer (Any dialer )
- Roster management, Shrinkage, Attrition, Performance Reports.
- Passion to do Sales
- Strong analytical skills
- Exposure in Genesys dialer and its dialing filters is preferred.
- Hands on experience MS-Office applications like Word, Excel, PPT etc.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
